Privacy Policy

1. Introduction

Welcome to VPN Protected. Your privacy is the foundation of everything we build. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, apps, and VPN services (collectively, the "Service").

By accessing or using VPN Protected, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Service immediately.

2. Who We Are

VPN Protected is operated by VPN Protected ("we," "us," or "our"), headquartered at Puputan Renon East ST. 1190, Denpasar, Bali. We provide virtual private network services designed to protect your online privacy, encrypt your internet traffic, and give you unrestricted access to the open internet.

3. Information We Collect

We are committed to collecting the minimum amount of data necessary to deliver our Service. Here's what we collect and what we don't.

3.1 Information You Provide

• Account Information: Email address and password when you create an account.
• Payment Data: Billing details processed through our third-party payment providers. We do not store your full credit card number on our servers.
• Support Requests: Any information you voluntarily share when contacting our support team.

3.2 Information Collected Automatically

• App & Device Data: Operating system, app version, device type, and language settings for performance optimization.
• Connection Data: Timestamps of VPN connections (date only, not time), choice of VPN server location, and total bandwidth consumed per session. This data is used for troubleshooting and cannot be linked to your browsing activity.
• Website Analytics: Anonymized data such as pages visited, referring URL, and browser type when you visit our website.

4. How We Use Your Information

We only use collected data for the following purposes:

• To create and manage your VPN Protected account.
• To process payments and prevent fraudulent transactions.
• To deliver, maintain, and improve the performance of our Service.
• To provide customer support and respond to your inquiries.
• To send essential service communications (e.g., billing alerts, security notices).
• To send marketing emails — only if you have opted in. You can unsubscribe anytime.
• To comply with applicable laws and legal obligations.

5. Our Proprietary DNS System

VPN Protected operates its own DNS servers. This means your DNS queries are resolved within our encrypted tunnel and are never exposed to your ISP or third-party DNS providers. We do not log, monitor, or store any DNS query data.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Payment Processors: We use trusted third-party payment providers to handle billing. They receive only the data necessary to complete transactions.
• Analytics Providers: We use anonymized website analytics to improve user experience. These tools do not track your VPN usage.
• Legal Compliance: We may disclose information if required by law, court order, or governmental authority. However, because we maintain a strict no-logs policy, we have minimal data to share.

7. Data Security

We use AES-256 encryption, secure VPN protocols (including OpenVPN and WireGuard), and industry-standard security practices to protect your data both in transit and at rest. Our infrastructure undergoes regular security audits and penetration testing.

While no system is 100% immune, we take every reasonable measure to safeguard your information against unauthorized access, alteration, or destruction.

8. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will erase your personal data within 30 days, except where retention is required by law. Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics.

9. Cookies & Tracking

Our website uses essential cookies to ensure functionality (e.g., session management, language preferences). We may also use optional analytics cookies to understand how visitors interact with our site.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the website.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data and account.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing, including direct marketing.
• Withdraw Consent: Withdraw consent for optional data processing at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Children's Privacy

VPN Protected is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately. If you believe a child has shared their information with us, please contact our support team.

12. International Data Transfers

Our servers are located in multiple countries to provide fast, reliable VPN connections. Your data may be processed in jurisdictions outside your country of residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically.